Freeview Support
Do you have a question or are experiencing technical problems? Check our list of FAQs, search answers below or lodge a question and our support team will be in touch to help you out.
Why aren't all TV programs available on Catch Up?
Due to ownership of digital rights, not all programs on TV are available in catch up
Can I record Catch Up TV?
No. Only live programs can be recorded if you have a PVR
Can I watch Catch Up if I’m not in Australia?
No, under the network program licensing agreements, catch-up TV is geo-blocked to Australia, which means that programs cannot be played on Catch Up outside of Australi
Why do the Catch Up TV programs expire?
The expiry period for programs is determined by the terms under which the broadcaster licenses programs from content owners
Do I need to retune my television to receive new Freeview channels?
New channels are launched on Freeview from time to time. The TV broadcasters also implement system upgrades to their frequencies. So it pays to retune your digital box every couple of months to make sure you are up to date. Some digital boxes automatically retune but most have to be retuned manually. The process is straightforward but varies slightly between boxes from different manufacturers. For more information on how to retune please visit here .
How do I make a complaint about an ad I saw on TV?
The Advertising Standards Bureau (ASB) manages the complaint resolution for any breaches of the Codes and initiatives as administered by the ASB. If you feel that a TV advertisement is in breach of such codes or initiatives please contact the ASB.
How do I get 9HD & 9Life in Northern NSW?
On the 1st of March NBN introduced 2 new services to Northern New South Wales. They are 9HD and 9Life. These are in addition to the current NBN, 9GEM, 9GO and eXtra services. Please click here for more information.
Do rural and regional areas receive the same channels as metropolitan areas?
Individual broadcasters are responsible for the rollout of channels to regional areas. Content and programming vary according to geographical area based on the ownership of commercial TV licenses in particular markets. So, for example, most of Sydney does not receive PRIME7, WIN and Southern Cross Television, while regional markets do not receive SEVEN, NINE and TEN.
However the Government’s Viewer Access Satellite Service (VAST) provides Freeview digital television to eligible viewers in regional ‘blackspot’ areas. That is, all free-to-air digital television services, including the original three commercial (SEVEN, NINE and TEN) and two national channels (ABC and SBS), as well as digital services.
For more information on this service, please visit the My Vast website.
Why have a satellite service and what channels are available?
The Australian Government has implemented a satellite service that gives viewers living in regional and remote ‘blackspot’ areas of Australia access to the same number of free-to-air digital television channels that are available to those living in the cities. This service is called Viewer Access Satellite Television (VAST).
In addition, the VAST service provides regional viewers with access to the local news currently broadcast in their TV licence area via a dedicated local news channel.
For more information on the satellite service, https://www.myvast.com.au/.
How do I make a complaint about a channel or content?
Freeview does not control the content, programming, coverage or number of channels offered by the free-to-air networks. The networks are responsible for the information and programming of their shows. If you would like to make a complaint, leave feedback or make a suggestion, you will need to contact networks directly.
Why aren't all TV programs available on Catch Up?
Due to ownership of digital rights, not all programs on TV are available in catch up
Can I watch Catch Up if I’m not in Australia?
No, under the network program licensing agreements, catch-up TV is geo-blocked to Australia, which means that programs cannot be played on Catch Up outside of Australi
Do I need to retune my television to receive new Freeview channels?
New channels are launched on Freeview from time to time. The TV broadcasters also implement system upgrades to their frequencies. So it pays to retune your digital box every couple of months to make sure you are up to date. Some digital boxes automatically retune but most have to be retuned manually. The process is straightforward but varies slightly between boxes from different manufacturers. For more information on how to retune please visit here .
How do I get 9HD & 9Life in Northern NSW?
On the 1st of March NBN introduced 2 new services to Northern New South Wales. They are 9HD and 9Life. These are in addition to the current NBN, 9GEM, 9GO and eXtra services. Please click here for more information.
Why have a satellite service and what channels are available?
The Australian Government has implemented a satellite service that gives viewers living in regional and remote ‘blackspot’ areas of Australia access to the same number of free-to-air digital television channels that are available to those living in the cities. This service is called Viewer Access Satellite Television (VAST).
In addition, the VAST service provides regional viewers with access to the local news currently broadcast in their TV licence area via a dedicated local news channel.
For more information on the satellite service, https://www.myvast.com.au/.
Can I record Catch Up TV?
No. Only live programs can be recorded if you have a PVR
Why do the Catch Up TV programs expire?
The expiry period for programs is determined by the terms under which the broadcaster licenses programs from content owners
How do I make a complaint about an ad I saw on TV?
The Advertising Standards Bureau (ASB) manages the complaint resolution for any breaches of the Codes and initiatives as administered by the ASB. If you feel that a TV advertisement is in breach of such codes or initiatives please contact the ASB.
Do rural and regional areas receive the same channels as metropolitan areas?
Individual broadcasters are responsible for the rollout of channels to regional areas. Content and programming vary according to geographical area based on the ownership of commercial TV licenses in particular markets. So, for example, most of Sydney does not receive PRIME7, WIN and Southern Cross Television, while regional markets do not receive SEVEN, NINE and TEN.
However the Government’s Viewer Access Satellite Service (VAST) provides Freeview digital television to eligible viewers in regional ‘blackspot’ areas. That is, all free-to-air digital television services, including the original three commercial (SEVEN, NINE and TEN) and two national channels (ABC and SBS), as well as digital services.
For more information on this service, please visit the My Vast website.
How do I make a complaint about a channel or content?
Freeview does not control the content, programming, coverage or number of channels offered by the free-to-air networks. The networks are responsible for the information and programming of their shows. If you would like to make a complaint, leave feedback or make a suggestion, you will need to contact networks directly.
Channels Available to You
For more detailed information about the coverage you receive in your area visit MySwitch and enter your post code. All the technical information you need about channels and coverage can be found here. Not all channel information is currently available to viewers in certain areas across Australia.
How To Reach Us
Can't find a solution to your problem? Have some more questions? Fill in the form below and we will answer your enquiry as quickly as possible.